7 Common Types of Employee Surveys (2023)

The people that make up a company’s structure represent its lifeline. Satisfied employees will always be motivated to do more for their colleagues and the projects they’re involved with.

On the other hand, those that are disengaged and dissatisfied with their workplace, management, or business culture will become detractors.

Keeping a close eye on your employees’ satisfaction, feedback, and morale through employee surveys is essential in today’s corporate landscape. There are thankfully plenty of employee survey types to choose from, ranging in scale, depth, and types of information they ask from individuals.

To get an understanding of how you can utilise employee surveys, let’s discuss some common types and how you can benefit from them.

Reasons to use employee surveys in your company

There are numerous concrete reasons why employee surveys are relevant for a healthy work environment. For starters, employees like it when their management cares about their opinions, be it superficially or in greater detail.

Asking your employees how satisfied they are with their job descriptions, salary, culture, and other important workflow elements will inform you of their motivations.

You can use employee surveys to create better professional development programs, restructure your teams, or upgrade hardware or software in the company as needed.

Beyond that, you can also find out what types of team building, bonding, and group activities your employees enjoy participating in. These are useful regarding helping your employees warm up to one another and work more productively going forward.

According to Gartner, only 16% of employers utilise survey technologies to stay in touch with their HR structures, which can frequently lead to management-employee misunderstanding.

Let’s break down the exact reasons why you should consider using employee surveys:

  • Help set business culture standards in your company
  • Measure each department’s and team’s satisfaction individually
  • Establish a positive, communicative work environment
  • Boost employee satisfaction, productivity, and agency
  • Discover workflow bottlenecks and shortcomings firsthand
  • Gradually measure your employees’ satisfaction levels
  • Show employees and your networking partners that you care

Common types of employee surveys to implement

Net Promoter Score (NPS) survey

NPS score surveys are commonly associated with customer satisfaction, but they are often used in corporate environments. These are short, concise surveys that aim to measure an individual’s satisfaction with your company. Employees which engage with NPS surveys will fall under one of the following three result categories:

  • Detractor (0-6 satisfaction, unhappy and advocating against your company to their networks)
  • Passive (7-8 satisfaction, uninterested in the company, prepared to change jobs given the opportunity)
  • Promoters (9-10 satisfaction, loyal and advocating for the company to their networks)

Creating an NPS score survey is straightforward. All you need to do is attach 0-10 scales to each of the questions you write into the employee survey and measure the responses afterwards. Some questions can also be solely based on 0-10 scales, with 0 as “Completely Disagree” and 10 as “Completely Agree” with the statement.

(Video) 7 tips for good survey questions

Survey on employee performance

Employee performance surveys aim to answer the question of how engaged a person is with their job position. These represent sets of self-evaluation questions that should give you a good indication of how each employee feels.

They are especially useful when you want to redesign your professional development programs and introduce new lectures or courses to your employees. Some questions you can include in these surveys are:

  • I take on more responsibilities beyond my job description (scale 0-10/Why?)
  • I like challenging situations that require me to adapt quickly (Yes/No/Why?)
  • I am completely focused at work, and nothing is disturbing my workflow (Yes/No/Why?)
  • I am satisfied with my work performance in the past month (Yes/No/Why?)

Survey on employee attitude

These surveys are excellent at helping you evaluate your business culture and general mood among employees. Workplace culture is an essential part of what makes a successful business. These surveys are often anonymous, but depending on your company’s scale, you can use your discrepancy in this.

Employee attitude surveys can help you improve your employees’ satisfaction by building on your company’s inclusivity or expanding your HR team and introducing personalised coaching. Here are the questions to think about in case of this type of survey:

  • I like working in a constantly changing work environment (Yes/No/Why?)
  • My work is appreciated, and I’m satisfied with the feedback I receive (Yes/No/Why?)
  • I am satisfied with the company’s stance on inclusivity and gender equality (Yes/No/Why?)
  • I know that my coworkers will support and help me if I have too much work (Yes/No/Why)

360 feedback survey

As its name might suggest, 360 feedback survey is not solely centred on employees. Rather, managers, leaders, and employees alike need to participate in the survey for it to bear tangible fruit. It consists of 0-10 or 0-5 rating statements with the option for individuals to expand on their answers with further comments.

This is a long-form employee survey, meaning that 10 or more questions can be implemented in it. Likewise, project managers, department leaders, and ground-level employees can all receive different versions of the survey based on their job descriptions.

What are some commonly asked questions in 360 feedback surveys?

For employees

  • I am satisfied with how my input, feedback, and work are being treated by managers (0-10/Why?)
  • I am always informed about changes, additions, and expansions to current projects on time (0-10/Why?)

For managers

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  • My department exhibits cohesion, teamwork, and proactive communication (0-10/Why?)
  • I am satisfied with cross-department workflow and have no issues with other departments (0-10/Why?)

For team leaders

  • My team has an established culture, scheduled meetings, and no unit cohesion issues (0-10/Why?)
  • I am satisfied with the amount of professional development my team members receive (0-10/Why?)

Survey on employee experience

Employee experience surveys are typically reserved for employees who are on their way to leave the company. They consist of questions regarding their experience with your company from onboarding to transition from the company.

This is a useful employee survey because employees who are on their way to another company will offer a different perspective on your business culture. There might be comments or suggestions they’d be inclined to pass on sharing otherwise.

You can ask difficult questions and expect honest answers from employees in hopes of improving the workflow and culture for those that remain on board.

  • The company has been supportive and understanding of my professional needs (0-10/Why?)
  • I’ve never felt overwhelmed with work, under-appreciated, or discriminated in the company (0-10/Why?)
  • I have had the software, hardware, manpower, and resources to work efficiently (0-10/Why?)
  • I am satisfied with my time in the company and would gladly advocate for it to my peers (0-10/Why?)
  • There is nothing I would change about the company’s culture, onboarding, HR, or workflow (0-10/Why?)

Survey on change management

Change management surveys refer to surveys which you can implement once large-scale changes have been implemented into the workflow. For example, you may have introduced new software for your employees or acquired new Apple devices for everyone to use going forward.

Each of your employees will take to the change differently, and you should accommodate for their successful transition from old to new. These surveys will help you identify problems, both technical and personal, to minimise any resistance to change your employees may have. The questions you can ask consist of the following:

  • The new hardware/software (specify) helped improve my workflow significantly (0-10/Why?)
  • I am satisfied with the latest changes to our department’s workflow (0-10/Why?)
  • Certain things would help make my transition smoother (Yes/No/What?)
  • I am confident that the changes made to my workflow will be rewarding in the long term (Yes/No/Why?)

Survey on employee health

Commonly referred to as employee health or employee wellness surveys, these aim to answer how satisfied your employees are with their mental and physical wellbeing. Providing your employees with ample support in terms of physical training, HR meetings, and work/life balance is important.

Using this type of survey will let you find out exactly how to help your employees achieve those goals. Employee health extends to mental wellbeing or whether your employees experience anxiety, stress, or nerve-wracking workflow in your company. What can you ask your employees to find that out?

  • I am satisfied with my work/life balance, and there is nothing I would change about it (0-10/Why?)
  • I get enough sleep and physical exercise opportunities by working with the company (0-10/Why?)
  • I don’t get sick or overworked by working with the company (0-10/Why?)
  • I am satisfied with the mental and physical care the company takes of my wellbeing (0/10/Why?)

7 Common Types of Employee Surveys (2)

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Elements of successful employee surveys

Now that we’ve taken a look at different types of employee surveys, we can draw parallels between them to determine what makes a successful survey. According to Gallup, 51% of employees feel disengaged from their work, with 13% going so far as to spread unhappiness and demoralise their coworkers.

Using proper employee surveys and following up on them is essential if you want to retain your employees and attract worthwhile talent to your company. What makes a successful employee survey, and how can you design one for your company properly?

  • Create objective goals before writing the employee survey – what do you want to accomplish with it?
  • Create clear metrics for your employee survey – which KPIs are you tracking survey-to-survey?
  • Adapt your writing style and tone of voice to your employees – are they corporate or casual?
  • Rely on a professional employee survey platform such as 6Q instead of writing ad hoc or DIY surveys
  • Schedule and announce your employee surveys to ensure maximum response rates early on
  • Compare employee survey results to one another over time to measure your employee satisfaction

In Summary

Any company, regardless of its scale or niche, should use employee surveys on an ongoing basis. Knowing how your employees feel about their workflow, your business culture, and their team/department cohesion is very important.

Failing to track your employees’ wellbeing can result in high turnover, poor company reputation, and an overall drop in the quality of work done in-house.

Make good use of these common types of employee surveys and retrofit them to serve your company’s HR structure. The best way to help your employees is by simply asking them directly – employee surveys can help you achieve just that.

About the Author

Jessica Fender is a professional copywriter, editor at EssayShark, and HR specialist with extensive experience in the digital marketing and business development industries. She spends her free time reading up on personal development literature and honing her writing skills to perfection.

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What is the best way to survey employees? ›

How to Develop and Conduct Employee Surveys
  1. Employee surveys should have clear objectives and actionable questions.
  2. Share survey results with your team, and take action on key findings.
  3. Conduct lengthy employee surveys annually, with short pulse surveys conducted more frequently.

How do you answer employee survey questions? ›

The best way to answer it is by explaining the steps you take whenever a problem comes up. If you tend to tackle problems on your own because you're not sure where to find help, be sure to mention that and explain what resources you'd like to have instead.

What are the 7 types of surveys? ›

9 Types of Survey Methods and How They Work
  • Online Survey Method.
  • Face-to-Face Surveys.
  • Focus Groups.
  • Panel Sampling.
  • Phone Survey.
  • Mail Surveys.
  • Kiosk Surveys.
  • Paper Surveys.
25 Aug 2022

What are the seven types of survey? ›

What are the different types of survey methods? The 10 most common survey methods are online surveys, in-person interviews, focus groups, panel sampling, telephone surveys, post-call surveys, mail-in surveys, pop-up surveys, mobile surveys, and kiosk surveys.

How do you survey employee satisfaction? ›

Examples of good employee satisfaction survey questions
  1. How meaningful is your work?
  2. How challenging is your work?
  3. In a typical week, how often do you feel stressed at work?
  4. How well are you paid for the work you do?
  5. How much do your opinions about work matter to your coworkers?

How do you measure employee satisfaction? ›

6 methods of measuring employee satisfaction
  1. Conduct employee satisfaction surveys. An employee satisfaction survey is one of the best methods. ...
  2. Use the employee satisfaction index (ESI) ...
  3. Use the Employee Net Promoter Score (eNPS) ...
  4. Have 1-on-1 meetings. ...
  5. Install an employee suggestion box. ...
  6. Use specialized software.
16 Oct 2020

What is the most common way to collect employee feedback? ›

Here are eight ways to collect employee feedback, so you know what it will take to improve your employee experience and boost retention:
  • New employee surveys. ...
  • Employee engagement surveys. ...
  • Pulse surveys. ...
  • Stay interviews. ...
  • Review sites. ...
  • Managers. ...
  • Employee suggestion box. ...
  • Exit interviews.

What is employee survey method? ›

An employee culture survey measures the point of view of employees and is designed to assess whether it aligns with that of the organization or its departments. Employee engagement surveys measure employees' commitment, motivation, sense of purpose and passion for their work and organization.

Are employee surveys effective? ›

Employee surveys are an effective tool to understand the mood and concerns of employees, especially during these challenging times. Surveys help organizations uncover the issues that impact productivity and engagement, and when done correctly, provide critical data that can be leveraged to improve company culture.

Should I answer an employee survey honestly? ›

Avoid rushing through the survey or saying what you think your employer wants to hear. Whether it is positive or negative, honest, meaningful feedback will have the greatest impact on your work environment so it is important to answer employee surveys honestly.

What is a 7 Likert scale? ›

A 7-point Likert scale seems to be the most accurate among all. A 7-point Likert scale would be like; (1) Strongly Disagree; (2) Disagree; (3) Somewhat Disagree; (4) Neither Agree Nor Disagree; (5) Somewhat Agree; (6) Agree; (7) Strongly Agree. 4.

What are the 7 steps to conduct a survey? ›

7 Steps When Conducting Survey Research - A Beginner-Friendly Guide
  • Identify your research goals and objectives. ...
  • Define the population and sample - Who will participate in the survey? ...
  • Decide on the type of survey method you will use. ...
  • Design the questions. ...
  • Distribute the survey and gather responses.
17 May 2022

What is the most common type of survey? ›

Of all the different types of surveys, the customer satisfaction survey is probably the most widely used.

What are the 8 parts of survey report? ›

The features of a survey report include; a title page, table of contents, executive summary, background and objectives, methodology, results, conclusion and recommendations, and appendices.

What are the 4 common examples of survey types? ›

Types of surveys
  • Online surveys: One of the most popular types is an online survey. ...
  • Paper surveys: As the name suggests, this survey uses the traditional paper and pencil approach. ...
  • Telephonic Surveys: Researchers conduct these over telephones. ...
  • One-to-One interviews:

What are the top 10 questions to ask an employer? ›

Smart questions to ask about the interviewer
  • How long have you been with the company?
  • Has your role changed since you've been here?
  • What did you do before this?
  • Why did you come to this company?
  • What's your favorite part about working here?
  • What's one challenge you occasionally or regularly face in your job?
20 May 2022

What 3 questions should you not ask when interviewing employees? ›

Questions to avoid in an interview:

Never ask about pay, time off, benefits, etc. (Wait until later in the process to inquire about these things.) Never ask “What does your company do?” • Never ask “If I'm hired, when can I start applying for other positions in the company?” • Never ask how quickly you can be promoted.

What are 4 factors of job satisfaction? ›

6 factors for your job satisfaction
  • The atmosphere in the team and at the office. ...
  • Work-life balance. ...
  • Salary and working conditions. ...
  • Varying work. ...
  • Development opportunities. ...
  • Flexible working and autonomy.

Which 4 are sources of job satisfaction? ›

Such factors include: autonomy, job growth, training opportunities, responsiveness, and responsibility. Hygiene factors, which lead to dissatisfaction in their absence, include pay, benefits, and company policies, among others.

What are the 5 aspects of job satisfaction? ›

What are the five components of job satisfaction? A survey from the Chopra Center also included five components of job satisfaction: engagement; respect, praise and recognition; fair compensation; motivation and life satisfaction.

How is employee morale measured? ›

8 Ways to Measure Employee Morale
  1. Attitude Surveys. One of the simplest ways to measure morale is to conduct an employee morale survey. ...
  2. Employee Counseling. ...
  3. Grievance Reporting. ...
  4. Suggestion Boxes. ...
  5. Exit Interviews. ...
  6. Productivity. ...
  7. Engagement. ...
  8. Turnover and Absenteeism.
31 May 2022

What's the most commonly used measure of job satisfaction? ›

Job Descriptive Index/Job in General

The Job Descriptive Index (JDI), first published in 1969 and revised in 1985 and 1992, is commonly cited as the most carefully developed and most frequently used measure of job satisfaction.

What are the 10 ways to collect customer and employee feedback? ›

10 Ways to Get Customer Feedback
  • 1) Post a link to a survey on social media. ...
  • 2) Run social media contests. ...
  • 3) Use Instagram Stories to collect feedback. ...
  • 4) Have a structured process for getting feedback from your customers. ...
  • 5) Monitor social media channels. ...
  • 6) Offer a reward in return for feedback.
16 Apr 2022

What type of feedback is most effective? ›

Impact feedback is the most effective type of feedback to start with because it informs a person about the results of their behavior without dissecting the details, assuming motivation, or placing blame.

What are the four basic survey methods? ›

This paper will explore the pros and cons of four basic types of quantitative survey methodologies: mail, telephone, online, and in-person to guide you in choosing the best methodology for your study.

What are the methods of employee? ›

Employee Development Methods
  • Training. ...
  • Task/job rotations. ...
  • Coaching. ...
  • Mentoring. ...
  • Workshops/Committees/Working-Groups. ...
  • Simulations. ...
  • Conferences. ...
  • On-the-job training.
20 Dec 2021

What are the pros and cons of employee surveys? ›

Pro: Employee surveys show that a company values worker input and gives them a positive outlet to air frustrations and grievances. It can make workers feel like they are being heard. Con: Employee surveys, not properly handled, can actually increase employee mistrust.

What is a good employee survey response rate? ›

In general, if you get more than 70% you can consider that your response rate is very good. Anything between 60% and 70% is good. Scores between 50% and 60% are acceptable and are considered industry standard for web-based surveys.

Do companies read employee surveys? ›

Virtually every company conducts employee engagement surveys. But the research shows that only 22% of companies are getting good results from their employee engagement surveys.

Why do employees quit surveys? ›

Majorities of workers who quit a job in 2021 say low pay (63%), no opportunities for advancement (63%) and feeling disrespected at work (57%) were reasons why they quit, according to the Feb. 7-13 survey. At least a third say each of these were major reasons why they left.

Are employee surveys really confidential? ›

Confidential employee surveys provide employees with some privacy. But certain employee identifiers are associated with the response, so they're not totally anonymous. While these identifiers are visible to a certain group of people, only a few people in the organization have access to this information.

Can you get fired from a company survey? ›

Employees are given the opportunity to weigh in on these topics, giving valuable insight to the employer. Often, employers will bill an employee engagement survey as anonymous or confidential. However, some employees report getting fired for an anonymous survey in which they criticized the company.

How do you analyze employee feedback? ›

Different Ways to Collect and Analyze Feedback
  1. Anonymous Surveys. ...
  2. Non-Anonymous Surveys. ...
  3. Pulse Surveys. ...
  4. Have a Blend of Open and Close-Ended Questions. ...
  5. Idea or Suggestion Boxes. ...
  6. Feedback Meetings. ...
  7. Find Ways to Boost Participation. ...
  8. Set Goals to Shape the Questions You Ask.
18 Mar 2019

What are the 5 types of survey questions? ›

Guide to the Five Types of Survey Questions
  • Open-Ended Questions.
  • Multiple Choice Questions.
  • Ordinal Scale Questions.
  • Interval Scale Questions.
  • Ratio Scale Questions.
12 Jun 2022

What are examples of survey questions? ›

These include:
  • Multiple choice questions.
  • Rating scale questions.
  • Likert scale questions.
  • Matrix questions.
  • Dropdown questions.
  • Open-ended questions.
  • Demographic questions.
  • Ranking questions.

What are the 3 feedback questions? ›

The questions are: What should I stop doing? What should I keep doing? What should I start doing?

What are the 4 types of survey methods? ›

Types of surveys
  • Online surveys: One of the most popular types is an online survey. ...
  • Paper surveys: As the name suggests, this survey uses the traditional paper and pencil approach. ...
  • Telephonic Surveys: Researchers conduct these over telephones. ...
  • One-to-One interviews:

What are the 3 types of survey? ›

Exploratory, descriptive, and causal are the three main types used in survey research. It helps to familiarize yourself with these types before designing your survey research.

What are the five types of surveys? ›

Guide to the Five Types of Survey Questions
  • Open-Ended Questions.
  • Multiple Choice Questions.
  • Ordinal Scale Questions.
  • Interval Scale Questions.
  • Ratio Scale Questions.
12 Jun 2022

What are the 10 branches of survey? ›

Following are the primary branches of surveying. Geodetic surveys. Topographic surveys. Hydrographic surveys.
Let us discuss each type of survey.
  • Geodetic surveys. ...
  • Topographic surveys. ...
  • Hydrographic surveys. ...
  • Cadastral surveys. ...
  • Engineering surveys.

What are the 7 steps to creating a good survey? ›

7 Steps When Conducting Survey Research - A Beginner-Friendly Guide
  1. Identify your research goals and objectives. ...
  2. Define the population and sample - Who will participate in the survey? ...
  3. Decide on the type of survey method you will use. ...
  4. Design the questions. ...
  5. Distribute the survey and gather responses.
17 May 2022

What are the 7 purposes of research? ›

A research purpose is met through forming hypotheses, collecting data, analysing results, forming conclusions, implementing findings into real-life applications and forming new research questions.

What are the 8 pre survey activities? ›

8 Steps to Designing an Ideal Survey
  • Set your goals. Defining the purpose of your survey in clear, unambiguous terms is absolutely vital. ...
  • Narrow down on your target population. ...
  • Structure the survey. ...
  • Select the mode of your survey. ...
  • Choose the right question type. ...
  • Formulate the questions. ...
  • Introduce the survey. ...
  • Take the field.
20 Mar 2015

What is a 5 point survey? ›

A close-ended question with five answer choices is known as a 5 point scale question. Surveys that feature these questions is called 5 point scale survey.

How do you measure employee productivity survey? ›

For example, in the manufacturing industry, one standard measure of productivity is output per worker-hour, or the ratio between the number of hours worked to total production. Sometimes managers measure production per week or month instead of per hour. In short, working more hours equated to higher productivity.


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